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Application Support Technician- WFH- Start ASAP

WFH- Start ASAP

₱ 30,000.00 monthly ·  Manila, National Capital Region ·  21 January (updated)

V-CALL CENTER LINK (VCCLINK), INC.

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  • Description

  • Responsibilities:

    -Provide remote application support assistance to clients from the office or onsite

    -Escalate to 2nd & 3rd level support resources as appropriate

    -Provide exceptional customer service at all times

    -Troubleshoot, document, and refine internal processes

    -Follow the standard policies and procedures

    -Update & maintain the Helpdesk Call Logging system (zendesk.com)

    -CRM database management (zendesk.com)

    -Promote services to enhance customer experience, products & revenue

    -Break-fix according to company standards

    -Follow up on open incidents and keep the customer informed

    -Contribute to and maintain the internal knowledge base

    -Ad hoc projects as requested by the Client Services Manager

    -Data entry and system set up for new clients

    Qualification:

    -Excellent written & verbal communication skills

    -Excellent problem solving & troubleshooting skills

    -At least 3 years’ experience in a similar role working for an offshore company

    -Excellent customer service skills

    -Display a willingness to learn & a positive attitude

    -The ability to understand technical problems & deliver solutions

    -In-depth Windows & networking knowledge

    -Point of Sale experience will be highly regarded

    -Can work with minimal supervision

    -Willing to work on 4/11 shift with 3 consecutive days off

    -Must be willing to work on a Mid-shift schedule

    Kindly attach your most updated resume or CV for us to better understand your profile and we’ll give you a call as soon as possible!



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Application Support Technician

  • Manila, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 30,000.00 monthly

  • Apply