Apply Now / Call Center Agent / Cebu Site - Home Security account t57

Offer description

Job Overview: The Customer Service Representative (Home Security Account) will be responsible for providing excellent customer service to clients of a home security company. The successful candidate will handle inquiries, complaints, and resolve problems in an efficient and professional manner while adhering to the company's policies and procedures.

Key Responsibilities:

• Answer customer inquiries through various channels such as phone, email, and chat
• Provide technical support and troubleshooting assistance to customers experiencing issues with their home security systems
• Assist customers in managing their accounts, including billing and payment issues, service upgrades or downgrades, and scheduling service appointments
• Educate customers on product features and benefits, and suggest upgrades or additional services as appropriate
• Identify and resolve customer complaints and problems in a timely and professional manner
• Coordinate with third-party vendors or contractors as necessary to resolve customer issues
• Process transactions accurately and efficiently while adhering to company policies and procedures
• Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the company

Qualifications:
• at least HS Grad (old curriculum) / SHS Grad (new curriculum)
• with/without BPO Experience
• Excellent communication skills
• Amenable to work on site
• At least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP

Perks:
• A competitive salary package
• Exciting performance bonuses
• Generous referral incentives
• With HMO
• An inspiring and fun work environment with endless career advancement opportunities

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Customer Support, Technology

3 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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