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  • Description



  • JR-3155 Assistant Client Care Manager

    Are you up for an exciting role in a rapidly-growing company that provides effective solutions to hundreds of clients across the globe? You’re exactly the one we’re searching for!

    Why will you love working with Cloudstaff?

    Cloudstaff is the fusion of great people, innovative technology and a culture that engages our staff and promotes personal and professional growth. We encourage and support career development through our specialized training programs and mentoring.

    We are committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind. We provide break-out rooms with video games, pool tables, ping-pong and more. We want our staff to feel right at home—after all, they are family!

    We demonstrate our commitment and dedication to our customers in everything we do, and it all starts with how we treat our staff. We believe this philosophy delivers better outcomes and we think it is unmatched in the industry.

    Job Description

    Personal Assistant to Client Care Manager (CCM), duties as requested by CCM. Crosscheck all LAP 1, 2, 3 appointments in Agent calendar bookings, research REX, RPData, Outlook, OFI sheets etc. and complete all fields in Agents’ calendars and REX (Refer to Calendar Booking Template and Timeframes for completion). Highlight missing data in REX and/or Agent calendars for Client Care Manager to confirm when speaking with clients. Check Calendar Bookings and identify conflicts or potential conflicts between agents or conflict for agent time and tasks.

    You will be working the morning shift at our Pampanga site.

    Qualifications

    -Demonstrated excellent spoken and written English language with excellent comprehension of English language

    -Previous experience as a Team Leader or ambition to become a Team Leader

    -Excellent computer literacy

    -Demonstrated ability to cope with pressure and meet strict deadlines and complete tasks with a sense of urgency

    -Able and willing to work 6 days per week plus overtime and perform tasks outside of hours when required



    Perks and Benefits

    -Great pay

    -Fun and generous parties, both virtual and actual

    -Relaxation and recreational facilities

    -Overflowing quarterly goodies

    Further your career with Cloudstaff.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 4 years of experience
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Assistant Client Care Manager

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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