BestJobs - Jobs - Assistant Manager


  • Must have experience in Business Intelligence in a BPO/Shared Services
    * Must have experience in SQL, Macros, Excel
    * 6-7 Years of relevant experience
    * Open to Shifting Schedule/ Weekends / Holidays
    * Good Communication Skill

    Responsible of managing the designated workforce team composed of Workforce specialists, MIS/Real Time Analysts.
    Spearheads standardization, alignment and automation of workforce processes together with other workforce leads.
    Responsible in governance of workforce metrics across engagements handled.
    In charge of capacity planning, forecasting, scheduling, real time management and reporting and provides analytics and feedback to necessary stake holders of workforce strategies to meet SLAs and requirements.
    Lead in creating, initiating and updating workforce processes.
    Coaches, develops and handles progression of designated workforce specialists, MIS and RTAs.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 6
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Assistant Manager

  • Cebu, Central Visayas

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply