Description



  • Assistant Store Leader creates great experiences for partners and customers alike. You help run shifts and overall store operations, assist in leading the store team, and make sure that teammates are disciplined, motivated, and mentored. You make decisions that impact store operations and ensures store targets are met. You must be well organized & extremely keen to details. This role is a great way to develop leadership skills and expand your responsibility.

    Responsibilities:

    • Ensure the store’s daily operational tasks are consistently accomplished

    • Compliance of the retail store to company’s KPIs and metrics

    • Report accurate and complete feedback for Dashboard Monday meetings

    • Be overall in-charge of documentation documents whether hard or soft copy (i.e 
Delivery receipts, Invoices, SRO etc ) in the store.

    • Represent iStore at police office in instances of thefts/ losses and update 
management accordingly

    • Scheduling, approval and denial of leaves, overtime, change- day off and other 
manpower concerns as guided by the company’s house rules and handbook

    • Substitute if there is a key position missing in their team (cashier/ stockman/ help 
desk)

    • Maintain merchandising excellence according to APR merchandising guidelines in the store at all times

    • Deal with irate or difficult customers and escalate as necessary

    • Ensure compliance of retail store staff on Apple Customer Experience at all times. Score should not be lower than 90%

    • Ensure that the store is sufficiently stocked at all times

    • Ensures performance of the store in accomplishing set sales targets and quotas

    • Provide retail team and management with feedback and preside solution proposal to improve performance of the store

    • Perform duties as needed related to company services and deliverables

    To apply, you must:

    • Be a graduate of any four-year course

    • Have at least 1-2 years managerial experience, preferably in a global company

    • Have strong communication skills to clearly impart the company’s vision to the team you oversee

    • Have a passion for learning about Apple technology and products

    • Be customer-oriented

    • Be proficient in Apple Customer Experience and Selling Skills and be able to coach/ train their staff.

    • Be proficient in the product knowledge of Switch’s product line and be able to coach/ train their staff.

    • Love talking to people and help them find the best Apple solution

    • Be adaptable and flexible by nature; you must be composed and collected as you balance the

    diverse needs of your team in the midst of constant change and pressure

    • Be flexible with your schedule. Your work hours will be based on business needs.

    • Be willing to be trained in Cebu (for Out-of-Town Branches)

    • Be passionate about creating a positive working environment

    • Love ideals of teamwork, excellence, innovation, trust and respect

    • Be willing to be assigned at UP Town Center

    Company Profile

    iStore is an Apple Premium Reseller and Apple Premium Service Provider with 24 retail and 11 service locations in major cities in the Philippines. We are known as Switch in our Luzon and Davao locations. iStore offers the full range of Apple products and accessories as well as honour Apple Limited Warranty and AppleCare. Our mission and core purpose is to enrich people’s lives through technology.

    Why join us?

    At iStore, we think different but we work as one. We believe that success is a progressing journey of constant learning, improvement, and growth everyday. We help each other overcome any challenge and we don't settle for less. We value trust and respect for one another and work collaboratively with a can-do attitude.

    iStore aims to bring the unique Apple experience to its customers by having well-trained Apple-certified staff who know the product inside out, well thought of and beautifully designed stores where customers can try the entire Apple line, and having all the necessary accessories and services to make it a one stop digital lifestyle shop.

    Join us and grow your career while enriching people’s lives through technology at iStore!

    Benefits 


    - Statutory government benefits (PAG-IBIG, SSS and PHILHEALTH)


    - Comprehensive health care coverage 


    - Vacation and Sick Leave credits


    - Employee assistance program 


    - Employee purchase plan and discounts for Apple products and premium accessories 




  • Requirements

  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Assistant Store Leader

  • Manila, National Capital Region

  • Company

    SWITCH
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply