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Swak BPO

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10 reviews

Associate Trainers

Pampanga, Central Luzon ·  4 May (updated)

  • Description



  • We are on the hunt for Associate Trainers to help our employees develop their skills and knowledge! The ideal candidate should be enthusiastic, highly motivated, and possess excellent public speaking skills.

    Duties and Responsibilities:

    • Develop a schedule to assess training needs

    • Deliver training for newly hired

    • Conduct employee surveys and interviews

    • Consult with other trainers, managers, and leadership

    • Track and compile collected data

    • Conceptualize training materials based on data and research

    • Communicate training needs and online resources, training strategies, initiatives, and materials

    • Test and review created materials

    • Maintains a database of all training materials

    • Instruct employee training and onboarding

    • Conduct training through new materials

    • Review employee performance and learning

    • Coordinate with recruitment and liaising with the HR team

    • Maintain knowledge and understanding of company policies and procedures

    Requirements and Qualifications:

    • Bachelor’s/College Degree

    • Certification from talent and training associations is a plus

    • 2-3 years; previous experience as a trainer, corporate training specialist or related position in a BPO setting

    • Proficient computer skills in Microsoft Office Suite (Word, Powerpoint, Outlook, and Excel) and instructional software

    • Experience with technologies and best practices for instructional manuals and teaching platforms

    • Strict adherence to company philosophy/mission statement/sales goals

    • Strong project management skills with the ability to supervise multiple projects

    • Good interpersonal skills and communication with all levels of management

    • Able to multi-task, prioritize and manage time effectively

    • Excellent leadership, team building, and management skills

    • Encouraging to team and staff, able to mentor and lead

    • Excellent verbal and written communication skills

    • Able to analyze problems and strategize for better solutions

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Language(s): English
  • Knowledge: Microsoft Excel, Microsoft Outlook
  • Availability for travel: No
  • Availability for change of residence: No
  • OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES

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Job summary

  • Associate Trainers

  • Pampanga, Central Luzon

  • Company

    Swak BPO
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply