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B2B SaaS Customer Support - more on eCommerce

more on eCommerce

Pampanga, Central Luzon ·  22 January (updated)

Cloudstaff

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262 reviews
  • Description



  • Job Description or Candidate Qualifications:

    Respond to customer queries in a timely and accurate way, via phone, email or chat.

    Successfully onboard new customers, help set up their account, troubleshoot issues, and ensure they are getting the most out of our mobile platform.

    Identify customer needs and help customers use specific features.

    Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

    Update and engage customers with new features and functionalities.

    Gather customer feedback and share with our Product, Sales, and Marketing teams.

    Skills Essential for the Candidate:

    Experience as a Technical Support Specialist or similar CS role

    Experience using ERP/CRM/Back-office tools

    Tech-savvy – words like eBay, Amazon, Shopify, WooCommerce, ERP, CRM, API, XML to become your native language

    Experience using help desk software and remote support tools

    Knowledge of the eCommerce or Jewelry worlds – a plus

    Previous experience on a Customer Success team - a plus

    Ability to plan your workday, and reach the goals

    A natural problem solver, who can think under pressure and flourishes in a fast-paced environment

    An unwavering positive attitude and a love for helping others succeed

    Ability to work in dynamic situations and manage them effectively

    Excellent communication skills in both writing and speaking

    Being professional and friendly

    Multi-tasking abilities

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • B2B SaaS Customer Support

  • Pampanga, Central Luzon

  • Company

    Cloudstaff
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply