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  • Description



  • WHY APPLY FOR THIS POSITION?

    • 100% non-voice

    • Competitive salary package

    • Fixed schedule and consecutive rest days

    • Real work-life balance



    Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.



    ESSENTIAL JOB FUNCTIONS

    • Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.

    • Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency.

    • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

    • Will perform very minimal basic designing using Photoshop.



    SKILLS & QUALIFICATIONS

    • Bachelors/College Degree in any field; IT-related course is preferred.

    • Minimum of 1 year international BPO experience supporting a technical account.

    • Required experience in handling an account using chat and/or email channels.

    • Knowledge in HTML, CSS, and Photoshop is a huge plus.

    • Must have excellent writing skills in English and good speaking skills in English.

    • Willing to work on night shift.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Back Office Technical Support

  • Pasig, National Capital Region

  • Company

    Transec BPO Solutions, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply