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  • Description

  • Job description:

    Assists customers via Chat, Email or Phone in a speedy and accurate manner

    Processes customer documents where needed

    Offers Proactive support to address errors, mistakes and technical faults

    Completes customer interactions within the agreed timeframe (Average)

    Creates added value by supporting cross sell initiatives and promotional offers

    Meets or exceeds quality targets via offering excellent customer service

    Strives to ensure a high customer satisfaction level at all times

    Offers resolutions and closure to complaints and disputes through demonstrating excellent

    problem solving skills

    Aims to be the best at all times and challenges the status quo

    Identifies customer feedback trends and raises with management

    Takes ownership of customer disputes and manages the issue from start to finish

    Responds to customers in a timely fashion and meets commitments made

    Ensures customers receive a personalised response and frown away from templates and generic answers

    Ensures regulatory compliance by ensuring all appropriate processes are followed

    Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.

    Offers support and assistance to colleagues in need of help

    Raises problems and challenges where necessary through the relevant channels of feedback.

    Attends all applicable training sessions to continue to improve knowledge and skills

    Open to feedback and portrays an appetite to continuously do better

    Job Requirements:

    Must be fluent in one of the stated languages (speaking, reading and writing) and English language

    Preferably with related experience

    Excellent communication skills

    Good Computer literacy with knowledge of Word, Excel and Outlook

    Experience of complaints handling and resolution

    Awareness of the industry (preferable)

    Enjoys interacting with people

    Ability to multi-task

    Enjoys working in a high speed and dynamic environment

    Salary: Open/Negotiable

  • Requirements

  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Bilingual SpeakerJapanese Mandarin Korean Cantonese Thai

  • Makati, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply