BestJobs - Jobs - Bilingual speaking Asian and European

    Description


  • Job description:

    Assists customers via Chat, Email or Phone in a speedy and accurate manner
    Processes customer documents where needed
    Offers Proactive support to address errors, mistakes and technical faults
    Completes customer interactions within the agreed timeframe (Average)
    Creates added value by supporting cross sell initiatives and promotional offers
    Meets or exceeds quality targets via offering excellent customer service
    Strives to ensure a high customer satisfaction level at all times
    Offers resolutions and closure to complaints and disputes through demonstrating excellent
    problem solving skills
    Aims to be the best at all times and challenges the status quo
    Identifies customer feedback trends and raises with management
    Takes ownership of customer disputes and manages the issue from start to finish
    Responds to customers in a timely fashion and meets commitments made
    Ensures customers receive a personalised response and frown away from templates and generic answers
    Ensures regulatory compliance by ensuring all appropriate processes are followed
    Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
    Offers support and assistance to colleagues in need of help
    Raises problems and challenges where necessary through the relevant channels of feedback.
    Attends all applicable training sessions to continue to improve knowledge and skills
    Open to feedback and portrays an appetite to continuously do better

    Job Requirements:

    Must be fluent in one of the stated languages (speaking, reading and writing) and English language
    Preferably with related experience
    Excellent communication skills
    Good Computer literacy with knowledge of Word, Excel and Outlook
    Experience of complaints handling and resolution
    Awareness of the industry (preferable)
    Enjoys interacting with people
    Ability to multi task
    Enjoys working in a high speed and dynamic environment

    Salary: Open/Negotiable

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Bilingual speaking Asian and European

  • Makati, National Capital Region

  • Company

    Dencom Consultancy and Manpower Services
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now