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  • Description



  • Work Schedule: Mon to Fri; 11 pm to 7 am

    Collections:

    - Ensure billing accuracy and following up on accounts receivable

    - Update accounts receivable database with new accounts or missed payments

    - Update accounts with successful payments

    Customer Support:

    - Combine accounts receivable expertise with customer service to resolve billing questions and issues via live chat support, email, and phone

    - Partner with the customer support team to assist customers in setting up or deactivating their accounts

    - Log billing-related tickets to be triaged by product/engineering teams and communicate with customers regarding ticket status and resolution

    Invoicing/Processing Orders:

    - Prepare and submit invoices through electronic means to ensure processing and payment

    - Set up vendor accounts, as requested

    Desired Impact: BY THE (1) MONTH MARK:

    - Complete 15Five’s new-hire onboarding and job-specific training for the Billing Specialist role.

    - Develop competency to independently record collections activities, generate invoices, and process refunds through all the features in our Billing technology platforms (Django, Recurly, Salesforce, QuickBooks Online, etc.)

    - Work with other team members to track and send past due and pending invoice reminders and collect on invoices with a weekly average of fewer than 70 invoices in past due status

    - Develop comfort in auditing accounts and investigating for billing errors to submit tickets for bugs

    - Take ownership of all Tier 1 customer support queries and resolution

    Snapshot of a week-in-the-life:

    - Monday: 2 hours of sending first out invoices, answer 50+ emails/ slack messages, attend a company meeting

    - Tuesday: Add all new invoices to the A/R database, proactively follow up on 40 - 50 outstanding invoices via email, attend the team meeting

    - Wednesday: Add all new invoices to the A/R database, 2 hours of follow up emails, answer 40+ emails/ slack messages

    - Thursday: Proactively follow up on 40 - 50 outstanding invoices via email, answer 40+ emails/ slack messages

    - Friday: Update A/R dashboard, proactively follow up on 40-50 outstanding invoices via email, attend company meetings, answer 30+ emails/ slack messages

    Qualifications:

    - The high degree of attention to detail and trustworthiness

    - Excellent personal and relational skills to communicate effectively with customers and team

    - Strong analytical and problem-solving skills

    - Comfortable dealing with numbers and the processing of financial information

    - Excellent organization and time management skills

    - Results-driven and patient

    - Proficiency in software tools a plus: Zuora, Recurly, ChartMogul, Salesforce, Excel and Quickbooks Online

    Language requirements:

    - English fluency (written and spoken)

    Job Types: Full-time, Permanent - Night Shift

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Billing Specialist

  • Pampanga, Central Luzon

  • Company

    YourVirtualPeople, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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