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Billing Specialist - Night Shift

Night Shift

Pampanga, Central Luzon ·  16 June (updated)

YourVirtualPeople, Inc.

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  • Description

  • Responsibilities


    • Ensure billing accuracy and following up on accounts receivable

    • Update accounts receivable database with new accounts or missed payments

    • Update accounts with successful payments

    Customer Support

    • Combine accounts receivable expertise with customer service to resolve billing questions and

    • issues via live chat support, email and phone

    • Partner with the customer support team to assist customers in setting up or deactivating their

    • accounts

    • Log billing-related tickets to be triaged by product/engineering teams and communicate with

    • customers regarding ticket status and resolution

    Invoicing/Processing Orders

    • Prepare and submit invoices through electronic means to ensure processing and payment

    • Set up vendor accounts, as requested

    Desired Impact:


    • Complete 15Five’s new-hire onboarding and job-specific training for the Billing Specialist role.

    • Develop competency to independently record collections activities, generate invoices, and

    • process refunds through all the features in our Billing technology platforms (Django, Recurly,

    • Salesforce, QuickBooks Online, etc... )

    • Work with other team members to track and send past due and pending invoice reminders and

    • collect on invoices with a weekly average of fewer than 70 invoices in past due to status

    • Develop comfort in auditing accounts and investigating for billing errors to submit tickets for bugs

    • Take ownership of all Tier 1 customer support queries and resolution

    Snapshot of a week-in-the-life

    • Monday: 2 hours of sending first out invoices, answer 50+ emails/ slack messages, attend a company meeting

    • Tuesday: Add all new invoices to the A/R database, proactively follow up on 40 - 50 outstanding invoices via email, attend the team meeting

    • Wednesday: Add all new invoices to the A/R database, 2 hours of follow up emails, answer 40+ emails/ slack messages

    • Thursday: Proactively follow up on 40 - 50 outstanding invoices via email, answer 40+ emails/ slack messages

    • Friday: Update A/R dashboard, proactively follow up on 40-50 outstanding invoices via email, attend company meeting, answer 30+ emails/ slack messages


    • A high degree of attention to detail and trustworthiness

    • Excellent personal and relational skills to communicate effectively with customers and team

    • Strong analytical and problem-solving skills

    • Comfortable dealing with numbers and the processing of financial information

    • Excellent organization and time management skills

    • Results-driven and patient

    • Proficiency in software tools a plus: Zuora, Recurly, ChartMogul, Salesforce, Excel and Quickbooks Online

    • Language requirements: English fluency (written and spoken)

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Billing Specialist

  • Pampanga, Central Luzon

  • Company

    YourVirtualPeople, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply