BPO Operations Manager / With Experience / Earn up to 80k - Makati City (T8)

Offer description

Job Description:
• Supervise operational activities at every level of a company.
• They are responsible for hiring, training, and overseeing quality control initiatives.
• An operations manager also strategizes process enhancements to ensure everyone completes their jobs on schedule.
Requirements:
• 6 years and up experience as an Operations Manager
• Must have BPO experience
• Experience in handling a team minimum of 20 FTEs
• Skilled in managing real time agent monitoring and working in a fast pace environment
• Experience in managing staff adherence policy
• Experience in developing and providing detailed reporting on staff, activity, including areas for improvement
• Amenable to work on shifting schedule
• Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges
• Prepares and delivers informal and formal counselling on job performance, behavior, and quality issues

Requirements

• Minimum education level: Bachelor´s Degree
• 6 years of experience

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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