Offer description

Qualifications:



· Must be at least High School Graduate

· 1-year experience as a Team Leader in a BPO set up preferably handling a Telco Account

· Excellent communication skills

· Strong coaching skills & people management skills

· Must be willing to work onsite in Pasay, Makati, and Quezon City



Essential Duties & Responsibilities:



· Hire the right people, effectively set expectations, identify behaviors, and coach employees to be outstanding performers.

· Identify and reinforce positive behaviors through formal and informal rewards and recognition.

· Execute corporate, regional, and local business imperatives to optimize team results.

· Encourage and develop teamwork among others and themselves.

· Responsible for delivery of customer satisfaction, business results, and employee satisfaction in order to ensure achievement of the scorecard and client goals.

· Comply with and ensure compliance with local, state, and federal regulations and laws governing business operations, as well as, corporate and client policies, procedures, and guidelines.

· Effectively communicate corporate and business expectations to all team members.

· Responsible for leading a team of up to 20 employees

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Global Headstart Specialist, Inc.

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understa...

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients’ HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. To ensure this we customize our qualification processes to fit the client’s specific needs, determined to uphold confidentiality and professionalism. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia. ​
In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.