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Business Analyst Airline and Travel Industry

₱ 25,000.00 monthly ·  Pampanga, Central Luzon ·  27 May (updated)

Airline Metrics Pty Ltd

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  • Ezerec is the services arm of sister company Airline Metrics, a bootstrapped start-up based in Melbourne, Australia which started life in early 2013. With an unwavering focus on developing a high quality Business Intelligence solution for travel agents and airlines, we now have clients in Australia, Asia and North America. From a start with just two people we now have 17 team members based in our Australia and Philippines offices.
    Our innovative web app is world class and our team culture is very open and conducive to growth. We are now looking to add a Business Analyst to our team to take us to the next level of growth.

    Summary and Traits

    The Business Analyst is responsible for providing value added reporting services to new and existing clients. This individual will be a highly motivated self-starter who has an analytical mind and has excellent verbal and written communication skills to provide such services to our clients.

    Reports To: Founder & CEO

    Job Description

    The Business Analyst is expected to:

    • Load and manage airline contracts on behalf of clients and generate ongoing customised MIS reporting service level packages to each client.
    • Conduct a needs analysis and determine prospect’s pain points to determine how our solution will speak to those needs.
    • Build a ROI model to prove returns to prospective customers.
    • Assist in running webinars and podcasts for prospective and existing clients.
    • Assist with producing training materials and videos.
    • Work with the CEO and management to develop internal reporting.
    • Prepare, analyse and present internal and client sales pipeline reports and dashboards.
    • Interact with the Operations and Support team to ensure smooth ongoing operations and advanced support to clients with complex needs and queries.
    • Provide client support through regular contacts with clients.
    • Assist in product development and system testing from a business standpoint.

    Characteristics we are looking for:

    Entrepreneurial - someone who wants to pave their own path and come up with creative solutions to problems. We are not looking for order takers rather those who are willing to proactively influence the business and create their own way.
    Fast learner - the amount we learn everyday about the market and the product we need to build is astounding. We need someone who loves learning and is constantly adapting and course-correcting with the end goal firmly in mind.
    Mature communication skills - someone who can synthesize their thoughts clearly and be persuasive through various modes of communication (written, over the phone etc.) and communicate clearly with clients and colleagues.
    Go-getter - someone who doesn't stop till their goals are exceeded.
    Analytical problem solver - someone who thinks scientifically about marketing and treats it as a series of experiments with clear objectives laid out for each experiment and creative problem solving skills to achieve them
    Hands On - Must be a hands on individual someone who has to create solutions for clients by getting their hands dirty.
    Team Player – We operate with a very flat organisation structure and a “no egos” policy. 360 degree feedback is not only asked for but also welcomed to ensure we are the best in the world at what we do. Being a team player by going beyond regular duties towards colleagues is not only expected but assumed.

    Technical Attributes:
    • A minimum of 2-3 years’ experience in accounting or business analysis.
    • Strong analytic skills including advanced Excel (formulas, pivot tables, pivot graphs) and creating MIS reports.
    • Previous experience with BI tools is a plus.
    • Excellent written and verbal communication skills with the ability to interface with various business units and external clients and senior management.
    • Outstanding client service skills.
    • Attention to detail is important – Proof reading, editing, able to work to deadlines, excellent grasp of grammar and a good work ethic.

    Educational background:

    Bachelor of Business, Marketing, Commerce or Equivalent.
    Post-graduate degree highly regarded.
    Expert at MS PowerPoint and Excel.
    Having a travel industry background is not compulsory but considered an advantage.

    Remember our offices are in Australia and Philippines and our clients are all over the world. You are expected to work flexible work hours as needed to connect with your colleagues and clients.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Business Analyst Airline and Travel Industry

  • Pampanga, Central Luzon

  • Company

    Airline Metrics Pty Ltd
  • Work type

    Permanent contract

  • Salary

    ₱ 25,000.00 monthly

  • Apply