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  • Description



  • Work Set-Up: Work from Home (until further notice), Amenable to work in different sites once pandemic is over

    Required Experience & Skills: Lean Six Sigma, Yellow Belt-Certified or Green Belt-Trained, Client and Project Management, RPA Tools Experience, Value Stream Mapping (VSM)

    The Role

    As Business Excellence Team Lead, your core responsibilities will be the following:

    -Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization.

    -Drive improvement projects on processes to improve Cost, Quality and Client Value

    -Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

    -Support business and functional team to achieve quality objectives.

    -Interact with client/ internal stakeholders to drive and influence improvement objectives

    -Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

    -Lead global projects in BE

    -Drives the BE program for client/s in a site/across sites

    -Acts as a mentor to Six Sigma and Lean projects for his influence

    About You

    -On your first day with the organization, the company would like you to be/have:

    -Led VSM (Value Stream Mapping) initiatives

    -Participated in assessing requirements for automation projects (for a year)

    an understanding of RPA Tools (Automation Anywhere, PEGA, Mini Bots etc).

    knowledge and experiences in applying Lean Six Sigma Principles

    -3-5 years of Client & Project Management

    -Yellow Belt Certified or Green Belt Trained

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 6
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Business Excellence Team Lead

  • Manila, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply