Offer description

A customer service representative (CSR) in consumer electronics is responsible for assisting customers with product inquiries, troubleshooting, and resolving issues. Key responsibilities of a CSR in this industry may include:

• Answering customer calls, emails, or chat inquiries in a prompt and professional manner.
• Assisting customers with product information and technical support.
• Troubleshooting product issues and providing solutions.
• Resolving customer complaints and concerns.
• Escalating complex issues to appropriate departments.
• Keeping accurate records of customer interactions and transactions.
• Upselling and promoting products when appropriate.
• Staying up-to-date with product knowledge and new releases.
• Maintaining a high level of customer satisfaction.
• Providing feedback to management on customer trends and needs.


Applicants must be/have:
• High school diploma or equivalent; associate or bachelor's degree is a plus
• Strong interpersonal skills and the ability to connect with customers
• Patience, empathy and the ability to handle difficult customers
• Have good customer service, multi-tasking and problem-solving skills
• Have excellent English communication skills
• Have knowledge on computers
• Are willing to work in shifting schedule

Requirements

• Minimum education level: Junior High School
• Language(s): English
• Knowledge: Customer service, Customer Support, Technology, Information technology

LIT_OLDER_THAN_30_DAYS

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries