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Call Center Agent Healthcare Account

Las Piñas, National Capital Region ·  6 December (updated)

    Description



  • QUALIFICATIONS:

    * Completed at least 2nd yr College level with 6 mos BPO

    * College Graduate ( 4years ) with OR WITHOUT BPO experience

    * Willing to work in Shifting schedule like NIGHT SHIFT

    * Amenable to work in Alabang

    BENEFITS:

    - HMO upon day 1

    - Retirement plan

    Primary Responsibilities:

    - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

    - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

    - Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

    - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Call Center Agent

  • Las Piñas, National Capital Region

  • Company

    ASCENT PRO
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Apply