Call Center Agent - Healthcare t57

Offer description

A Customer Service Representative (CSR) in a healthcare account is responsible for providing exceptional customer service to patients, clients, and other stakeholders in the healthcare industry. The primary role of a CSR in a healthcare account is to act as the first point of contact for customers and to assist with any inquiries or concerns they may have regarding their healthcare needs.

Responsibilities include:

Responding to customer inquiries and complaints via phone, email, and in-person interactions in a professional and timely manner.
Assisting patients with scheduling appointments, verifying insurance coverage, and providing information about medical procedures and treatments.
Responding to requests for medical records and other patient information.
Keeping accurate records of customer interactions and transactions.
Troubleshooting technical issues and escalating more complex problems to higher level support staff.
Staying up-to-date with company policies, procedures, and regulations regarding patient privacy and security.
Providing support to healthcare providers, including answering questions and assisting with insurance claim submissions.
Participating in training and development opportunities to improve customer service skills and stay current on industry trends and regulations.
Adhering to company policies and procedures and maintaining a high level of confidentiality.
You may be our next employee if you:
• Are at least a high school graduate
• Have good customer service, multi-tasking and problem-solving skills
• Have excellent English communication skills
• Have working knowledge on computers
• Are willing to work in shifting schedule

Work From Home requirements:

internet speed must be 

15mbps download 
12mbps upload

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Health, Customer Support, Technology

7 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries