Offer description

A customer service representative (CSR) in telecommunications is responsible for providing support to customers regarding their telecom products and services. Key responsibilities include:

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolving customer issues and complaints related to their telecom services
• Providing information about products, services, and pricing plans
• Processing service orders, changes, and cancellations
• Keeping accurate and up-to-date customer records in a customer relationship management (CRM) system
• Following up with customers to ensure their needs are met and they are satisfied with the service provided
• Escalating complex customer issues to the appropriate department or supervisor
• Continuously seeking ways to improve the customer experience and contribute to company goals.

Applicants must be/have:
• High school diploma or equivalent; associate or bachelor's degree is a plus
• Strong interpersonal skills and the ability to connect with customers
• Patience, empathy and the ability to handle difficult customers
• Have good customer service, multi-tasking and problem-solving skills
• Have excellent English communication skills
• Have knowledge on computers
• Are willing to work in shifting schedule

Requirements

• Minimum education level: Junior High School
• Language(s): English
• Knowledge: Customer service, Customer Support, Technology

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries