Offer description

A Customer Service Representative (CSR) in a financial account is responsible for providing excellent customer service to clients and assisting with their inquiries and concerns regarding their accounts. The job duties may include:

• Responding to customer inquiries via phone, email, or chat.
• Resolving customer issues in a timely and efficient manner.
• Processing account transactions, such as deposits and withdrawals.
• Keeping accurate records of customer interactions and transactions.
• Providing information about account services and products.
• Cross-selling financial products and services.
• Maintaining a thorough understanding of financial regulations and company policies.
• Escalating complex issues to the appropriate department.

Applicants must be/have:
• High school diploma or equivalent; associate or bachelor's degree is a plus
• Strong interpersonal skills and the ability to connect with customers
• Patience, empathy and the ability to handle difficult customers
• Have good customer service, multi-tasking and problem-solving skills
• Have excellent English communication skills
• Have knowledge on computers
• Are willing to work in shifting schedule

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Finances, Customer Support, Technology

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries