Call Center Agent - Registered nurse analyst (50,000/monthly salary)

Offer description

Call Center | URSN

A USRN (United States Registered Nurse) in a call center setting can have a range of job responsibilities, depending on the nature of the call center and the specific job position. Here are some common job responsibilities for a USRN in a call center:
Duties and Responsibilities:

Responding to patient inquiries: USRNs in call centers may be responsible for answering patient inquiries and providing information about medical conditions, treatments, and medications.

Assessing patient needs: USRNs in call centers may conduct patient assessments over the phone to determine the appropriate level of care and the urgency of the situation.

Providing triage: USRNs in call centers may provide triage services, which involve assessing the severity of a patient's condition and determining the appropriate course of action, which may include referring the patient to a physician or emergency services.

Conducting follow-up calls: USRNs in call centers may conduct follow-up calls with patients to monitor their condition and ensure that they are receiving appropriate care.

Documenting patient information: USRNs in call centers may be responsible for documenting patient information, including medical histories, current medications, and treatment plans.

Collaborating with healthcare professionals: USRNs in call centers may work closely with physicians, nurses, and other healthcare professionals to ensure that patients receive high-quality care.

Providing health education: USRNs in call centers may provide health education to patients and their families about medical conditions, treatment options, and self-care.

Ensuring regulatory compliance: USRNs in call centers may ensure that the call center is in compliance with regulations such as HIPAA and other legal requirements.

Participating in quality improvement initiatives: USRNs in call centers may participate in quality improvement initiatives to improve the delivery of care and the patient experience.

Qualifications:

- US Registered nurse and PH Registered nurse
- With active US licence (valid for atleast 6 months)
- With active PRC license (Valid for atleast 6 months)
- Must have atleast 1 year bedside experience
- Has good customer service orientation
- Knowledgeable in MS office and internet browsing
- Amenable to work in graveyard shift/shifting schedule
- Temporary Work at home (willing to relocate in Manila)
- Willing to work on Bridgetown Quezon City
- Internet speed atleast 50mbps / willing to upgrade if less than 50mbps

For Temporary Work at home set up:
- Must have stable internet connection atleast 50mbps

Salary and Benefits:
(upon hire)

- 50,000/month basic salry
- 1,000 flex fund allowance
- HMO
- 205 night shift differential
- 13th month pay

Productive premium:
- 1,000 fof Work at home (without any connectivity issues)
* to be credited as soon as you reach the ojt phase
* terms and conditions apply
* subject to change and dependent on account revenue

Upon Production:
- Eligibility for variable pay (maximum of 3,500) plus US license renewal maximum of 2 states

Upon Regularization:
- Pay stated above + leave benefits, 1 free HMO dependent

Upon Certification:
- 4,000 Account premium allowance

Signing Bonus
- 1,000 000
- Account Premium (Tenure Premium ) 50,000 crediting spread from 13th month up to 24th month of employment

Requirements

• Minimum education level: Master´s Degree
• 1 year of experience
• Language(s): English
• Knowledge: Customer service, Communication and persuasion, Health, Technology

May 22

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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