Offer description

Call Center Agent Urgent Hiring Easy Process (Quezon City) 20k monthly

Duties and responsibilities:

-Answering inbound customer calls and providing high-quality customer service.
-Responding to customer inquiries, resolving customer complaints, and processing customer orders.
-Gathering customer information and documenting interactions with customers in the company database.
-Maintaining a professional and courteous demeanor at all times, even in challenging situations.
-Staying up-to-date with product information and company policies to provide accurate information to customers.
-Continuously improving customer service skills and knowledge through training and development opportunities.
-Meeting or exceeding performance targets, such as average handle time and customer satisfaction scores.
-Adhering to company policies and procedures, including privacy and security protocols.
-Collaborating with other call center agents and support staff to provide exceptional customer experiences.
-Participating in team meetings and contributing to the overall success of the call center.

Requirements for the position typically include a senior high school diploma or equivalent, excellent communication skills, computer proficiency, and previous customer service experience.

Requirements

• Minimum education level: Senior high school
• Language(s): English
• Knowledge: Customer service, Communication and persuasion, Customer Support, Technology, Information technology

More than 30 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries