Offer description

A call center is a centralized office where a large group of customer service representatives (CSRs) communicate with customers via telephone, email, chat, or other communication channels. Call centers are typically used by companies to handle a large volume of customer inquiries, complaints, and other types of customer interactions.

Call centers can be inbound or outbound, depending on the nature of the calls. Inbound call centers handle calls from customers who need help or have questions about a product or service, while outbound call centers make calls to customers for marketing, sales, or customer service purposes.

Call centers use a variety of tools and technologies to manage customer interactions, such as computer telephony integration (CTI) systems, automatic call distribution (ACD) systems, interactive voice response (IVR) systems, and customer relationship management (CRM) software.

Call center representatives are trained to handle customer inquiries and complaints, and may need to have knowledge of a specific product or service. They may also be required to follow a script or specific set of guidelines when handling customer interactions.

Requirements

• Minimum education level: Junior High School
• Availability to travel: Yes

4 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries