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Calling Tenured Call Center Agents Apply Now Cebu City

₱ 28,000.00 monthly ·  Cebu, Central Visayas ·  Today, 10:33 AM (updated)

NeksJob Philippines

NeksJob Philippines

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    Description


  • JOB DESCRIPTION

    Responsibilities:
    • Ensure employee happiness by creating team connection, communicating direction and goals, providing
    regular performance feedback and developing members of the team to ensure career growth.
    • Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one
    meetings.
    • Act as primary owner of team workflows (how customer issues are routed and resolved); have a working
    knowledge of all workflows and train and coach employees to ensure they are followed.
    • Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both
    internally and externally
    • Understand the top user issues and make recommendations to improve client products and policies; support
    team in being the voice of the customer to the rest of the company.
    • Stay connected to the customer by spending at least one hour/week working on tickets and handling
    occasional escalated issues.
    • Drive team to meet and exceed metrics expectations; understand how to leverage the team to improve
    outcomes and take action to meet goals.
    • Able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
    • Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.

    Requirements
    • Excellent verbal communication skills in English language is essential.
    • Experience in working with customers, preferably in a leadership role.
    • Experience leading, inspiring and motivating others to meet goals and metrics.
    • Strong Analytical skills; Able to tell a story with data and metrics (experience in handling
    CSAT/NPS/VOC/other related metrics)
    • Works well in ambiguity and embraces the adventure!
    • Must be amenable to work on a shifting schedule
    • Can start ASAP

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 2
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Calling Tenured Call Center Agents Apply Now

  • Cebu, Central Visayas

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 28,000.00 monthly

  • Apply