Offer description

WHY JOIN OUR TRANSEC TEAM?

• Health card & life insurance coverage

• Temporary hybrid work setup (equipment provided)

• Great working environment with real work-life balance

• Fixed working schedule

Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.

ESSENTIAL JOB FUNCTIONS

• Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.

• Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.

• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

• Oversee the dedicated voicemail for the concierge to process its incoming requests.

• Will perform very minimal basic designing using Photoshop.

SKILLS & QUALIFICATIONS

• Bachelors/College Degree in any field; IT-related course is preferred.

• Minimum of 1-year international BPO experience supporting a technical account.

• Required experience in handling an account using chat and/or email channels.

• Knowledge in HTML, CSS, and Photoshop is a huge plus.

• Must have excellent writing skills in English and good speaking skills in English.

• Tech-savvy with strong interest in learning new technology applications.

• Willing to work on a night shift

DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Transec BPO Solutions, Inc.

Transec is a business process outsourcing provider in Manila, Philippines focused in meeting the requirements of small to medium businesses by combining decades of experience and expertise to become a seamless extension of your organization. Started by industry professionals in 2010, our company has stayed true to its core mission of bringing high value call center and BPO services to our clients. Our work integrity, strong support and desire to meet the highest standards makes us a dynamic part...

Transec is a business process outsourcing provider in Manila, Philippines focused in meeting the requirements of small to medium businesses by combining decades of experience and expertise to become a seamless extension of your organization. Started by industry professionals in 2010, our company has stayed true to its core mission of bringing high value call center and BPO services to our clients. Our work integrity, strong support and desire to meet the highest standards makes us a dynamic partner of choice.

At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork.

Situated in a financial and central business district of Manila, Philippines enables us to access a vast pool of talented professionals with high relevance to your needs. Late in 2014, we made a key decision transferring to a better state-of-the-art contact center facility to further provide high level of security and reliability to our clients.

Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.