BestJobs - Jobs - Chat Support Associate

    Description


  • RESPONSIBILITIES:

    Answer all concerns submitted by teachers via text, chat and/or email
    Coordinate with other Teams (Customer Service, Standards and Payroll) for resolution of lesson issues
    Conduct required connection checks with (Free Trial and New) teachers or specify why this could not be done and what action was taken
    Collect absence, unqualified SMS and Start Button data and determine action for each occurrence
    Follow up on Unfilled Lesson Memos
    Administer teacher substitutions
    Conduct Technical Troubleshooting
    Administer Online Telephone classes
    Conduct daily follow up with teachers who are inactive or plotting less than the prescribed open slots
    Conduct coaching and relationship building sessions with our online teachers
    Send progress and data reports regularly
    Train / assist especially the new associates
    Can effectively handle the team in the Specialist’s absence


    QUALIFICATIONS:

    1. COLLEGE GRADUATE of a 4 or 5-year course.
    2. Willing to work in Pasig City.
    3. Amenable to work on shifiting schedule (morning and mid-shift).
    4. EXCELLENT COMMUNICATION SKILLS.
    5. CSR/ TSR or ESL teaching experience is an advantage.
    6. CAN START ASAP!

    URGENT HIRING! APPLY NOW!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

Similar jobs

Today, 02:56 PM

Full Time - Permanent contract - ₱ 15,000.00 monthly -

Full Time - Permanent contract - ₱ 18,000.00 monthly -

Full Time - Permanent contract - ₱ 17,000.00 monthly -

Today, 10:55 AM

Full Time - Permanent contract - Negotiable -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Chat Support Associate

  • Pasig, National Capital Region

  • Company

    51talk
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply