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Claims Coordinator - Customer Service

Customer Service

Pasig, National Capital Region ·  14 October (updated)

M2MJ Human Resources Consulting

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  • Description



  • Job Functions:

    • Research return goods request and issue return authorizations according to company Return Goods

    Policy.

    • Track return authorizations and issue appropriate credit and/or denials.

    • Perform basic research for customer claims and returns.

    • Review debit information and determine whether to process credit or issue a denial.

    • Make direct calls to customer to obtain missing information.

    • Write credits and debits.

    • Complete and verify all data for credit.

    • Assign appropriate credit reason codes and location codes.

    • Use appropriate system to enter credit data.

    • Authorize credit values up to credit value assigned.

    • Review accuracy of credit files and maintain appropriate credit files.

    • Responsible for distributing credit copies and supporting documents.

    • Reviews chargeback request submitted by customer and enters data on system to generate a credit.

    • Process commission chargebacks.

    • Audit chargeback credit for duplication or potential drop shipments before approving credit.

    • Monitor system for outstanding deductions.

    • Write denial letters to customer for debits/claims that are denied.

    • Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position.

    Job Requirements:

    • Must have a 4-Year College Degree.

    • Customer Service Experience preferred.

    • Strong attention to detail.

    • Computer Literate: MS Office Applications (Word, Excel, PowerPoint, Access), E-mail / Outlook,

    Internet, Intranet.

    • Above average spoken and written communication skills.

    • Ability to handle varying workloads.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Knowledge: Microsoft Access, Microsoft Excel, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Claims Coordinator

  • Pasig, National Capital Region

  • Company

    M2MJ Human Resources Consulting
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply