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  • Description

  • Job Functions:

    • Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials.

    • Work closely with other departments to resolve disputed claims or debits.

    • Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or


    • Monitor system for outstanding deductions and process commission chargebacks.

    • Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution

    • Review debit information, make direct calls to customer to obtain missing information.

    • Monitor outstanding deductions and reconcile balances.

    • Process commission chargebacks against quotes, SPAs, and explain discrepancies to customers.

    • Notify distribution center of shipping discrepancies.

    • May authorize credit up to appropriate credit value assigned.

    • Review accuracy of credit files and maintains appropriate credit files.

    • Responsible for distributing credit copies and supporting documents.

    • Audit chargeback credit for duplication or potential drop shipments before approving credit.

    • Write denial letters to customer for debits/claims that are denied.

    • Provide excellent customer service to business unit POCs and other internal customers

    • Prepare monthly metric reports, field credit reports etc.

    • Work with sales force and collections to keep outstanding balances minimal.

    • Process promotional event credits

    • Serve as team OIC and back-up of supervisor for team activities

    • Demonstrate presentation skills to POC or counterparts during meetings when needed.

    • Escalate issues and concerns to management.

    • Verify reviewable items with planners and counterparts

    • Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position

    • Adhere to ISO Standards

    Job Requirements:

    • Candidate must have a Bachelor’s Degree

    • Customer Service Experience is a plus

    • Must be Computer Literate - PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet / Intranet for business functions

    • Above average spoken and written communication skills

    • Ability to handle varying workloads
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Claims Coordinator II

  • Pasig, National Capital Region

  • Company

    M2MJ Human Resources Consulting
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply