BestJobs - Jobs - Claims Coordinator (Makati)



    - Working as part of the Assistance and Claims Team, to ensure all assistance and claims files are dealt with on a daily basis to the required standard within agreed time frames

    - Manage a portfolio of Travel Insurance claims and assistance matters from lodgement to finalisation

    - Reviewing clients situation individually and asses cases in order to ensure the right level of coverage of insurance is provided

    - Ensure an efficient assessment of various reports

    - Process the payment of approved claims

    - Liaise with different insurance companies and medical professionals

    - To record and update customer information accurately and comprehensively and input the data into the company’s claims system.

    - Keeping up-to-date with changes in the industry

    - Where appropriate, negotiate claims settlements in a cost-effective manner, which is fair and reasonable to customers.

    - To be able to identify fraud and take the appropriate action.

    - To meet performance indicators, as agreed during formal assessment reviews.

    - To communicate clearly, accurately and effectively with internal and external customers.

    - To deal with the telephone calls in a customer-focused way, ensuring that service levels and standards are maintained.

    - To adhere to the Company’s procedure in accordance with the specific guidelines.

    - To be compliant with the Data Protection Act 1998.

    - To ensure that you conduct your role in accordance with Anti-Fraud Campaign Policy (to act honestly and with integrity) and to report any suspected incidents of fraud and corruption.

    - To adhere to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.

    - To undertake any other duty or responsibility that may reasonably be allocated by your Manager.


    - Experience: Ideally one year of experience in one or more of the following specific areas: Customer Service, Insurance, Medical assistance services

    - Specific knowledge: IT Systems and Policy Disclosure Wordings

    - Languages: English (B2 Common European Framework).

    - International exposure: ideally would have experience traveling to foreign countries and worked with foreigner, preferably Anglo-Saxon culture.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Claims Coordinator (Makati)

  • Makati, National Capital Region

  • Company

    Elysian Management & Consultancy Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 16,000.00 monthly

  • Apply