• Job Qualifications:

    - Graduate of any 4-year courses

    - At least 1 year experience in one or more of the following areas: Customer Service, Insurance, Medical assistance services

    - Has specific knowledge of IT Systems and Policy Disclosure Wordings

    - With good communication skills

    - Walk-in applicants are also encouraged to apply

    Job Roles and responsibilities:

    - Working as part of the Assistance and Claims Team, to ensure all assistance and claims files are dealt with on a daily basis to the required standard within agreed time frames.

    - Manage a portfolio of Travel Insurance Claims and assistance matters from lodgement to finalization.

    - Reviewing clients situation individually and assess cases in order to ensure the right level of coverage of insurance is provided.

    - Ensure an efficient assessment of various reports.

    - Process the payment of approved claims.

    - Laise with different insurance companies and medical professionals.

    - To record and update customer information accurately and comprehensively and input the data into the company's claims system.

    - Keeping up-to-date with changes in the industry.

    - Where appropriate, negotiate claims settlements in a cost-effective manner, which is fair and reasonable to customers.

    - To be able to identify fraud and take the appropriate action.

    - To meet performance indicators as agreed during formal assessment reviews.

    - To communicate clearly, accurately, and effectively with internal and external customers.

    - To deal with the telephone calls in a customer-focused way, ensuring that service levels and standards are maintained.

    - To adhere to the company's procedure in accordance with the specific guidelines.

    - To be compliant with the Data Protection Act 1998.

    - To ensure that you conduct your role in accordance with Anti-Fraud Campaign Policy (to act honestly and with integrity) and to report any suspected incidents of fraud and corruption.

    - To adhere to all Company Policies and Procedures, including Health and Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations.

    - To undertake any other duty or responsibility that may reasonably be allocated by your Manager.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Claims Coordinator

  • Makati, National Capital Region

  • Company

    Transman Manpower Services Inc.
  • Work type

    Other type of contract

  • Type of contract

    Full Time

  • Salary

    ₱ 17,000.00 monthly

  • Apply