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  • Description



  • The Client Success Associate will perform the following tasks:

    • Make effective client outreach, training, and engagement, as well as provide client success support.

    • Improve the client experience, reduce client churn, and increase the client lifetime value.

    • Develop client relationships that promote retention, growth, and loyalty. That includes responsibilities for Client Success activities (e.g., onboarding, support, services, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

    • Provide world-class customer experience through client interactions via scheduled meetings and emails.

    • Assist clients as needed with setting up and navigating programs or software associated with a product or service.

    • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

    • Handle client concerns and escalating issues as needed, ensuring all efforts are made to retain existing clients.



    Requirements:

    • Graduate of any four-year course.

    • Strong attention to detail and the ability to follow directions.

    • Ability to present oneself well over the virtual meetings.

    • Must have the ability to perform multiple tasks but still have the ability to prioritize.

    • Excellent customer service skills.

    • Strong communication skills and technical writing.

    • Ability to quickly grasp and distinctly explain technological and business concepts.

    • Experience in a call center or hospitality environment a is plus.

    • Proficiency in Xero is an advantage.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Client Success Associate

  • Manila, National Capital Region

  • Company

    Lanturn Pte. Ltd.
  • Type of contract

    Permanent contract

  • Work type

    Home Based

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