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  • Description



  • Welink MCS is hiring for a Client Success Manager in behalf of a client partner in the BPO industry specializing in Sales & Marketing Solutions.

    Location: Iloilo City

    Responsibilities:

    - Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact.

    - Regularly updates clients on account status and other immediate concerns that arise during the campaign.

    - Minimizes client attrition by renewing service contracts.

    - Identifies potential client concerns and proactively resolves them.

    - Upsell clients on other products and services offered by the company

    - Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract

    - Responsible for keeping the production leader updated with any changes or feedback coming from the client.

    - Performs other tasks assigned by the Group Leader or the CEO

    - Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.

    Qualifications:

    - Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.

    - Specialization in Sales and Marketing, or equivalent.

    - Possesses a Bachelor's degree in any field.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Client Success Manager

  • Iloilo, Western Visayas

  • Company

    WeLink Management Consultancy Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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