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Client Success Manager

Iloilo, Western Visayas ·  4 days ago (updated)

RBT Consulting

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  • Description

  • Scope of Responsibilities

    - Responsible for maintaining and strengthening relationships with clients assigned to him/ her

    through consistent customer contact.

    - Regularly updates clients on account status and other immediate concerns that arise during the

    campaign.

    - Minimizes client attrition by renewing service contracts.

    - Identifies potential client concerns and proactively resolves them.

    - Upsell clients on other products and services offered by the company

    - Makes sure that the client's quota and needs are met within the specified time frame agreed upon

    in the contract

    - Responsible for keeping the production leader updated with any changes or feedback coming

    from the client.

    - Performs other tasks assigned by the Group Leader or the CEO

    - Reports directly to the Group Leader. In the absence of a group leader, reports directly to the

    CEO.

    - Other tasks that are assigned by the supervisor or CEO

    Qualifications:

    - Experience of at least three (3) years as a Supervisor or Manager for a company in a related

    field.

    - Possesses a Bachelor's degree in any field.

    - Should be of legal age.

    - Excellent communications skills.

    - Amenable to work in an office-based setup.

    - Sales/Marketing experience is a plus but not required
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Client Success Manager

  • Iloilo, Western Visayas

  • Company

    RBT Consulting
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply