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Client Support Representative - W/ Data Reconciliation background

W/ Data Reconciliation background

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 08:33 AM (updated)

Open Access Marketing Philippines Inc

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80 reviews
  • Description





  • We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.

    BRIEF DESCRIPTION:

    Candidates will be focused on providing great service to financial technology solutions and service company, specifically in Data and Reconciliation analysis.

    JOB DUTIES AND RESPONSIBILITIES:

    Provides technical support by resolving inquiries by phone, email, and web, in a time-frame consistent manner with departments based on the standard service-levels and team goals.

    Work collaboratively with clients, team members, and resources to achieve desired results

    Owns and addresses client needs and product issues from inception to resolution.

    Interpret and validate technical issues, test solutions, follow-up, and escalate when

    necessary.

    Maintain and create detailed documentation through logging of support cases, e-mail

    and knowledge base articles for client and internal use.

    SKILLS/QUALIFICATIONS:

    With background or experience in the financial industry

    Familiar or knowledgeable in SQL, Linux, networking database

    Customer service, troubleshooting, and technical support skills

    Ability to listen, collect data, analyze and draw successful conclusions

    With knowledge or experience in any of the following:

    > Corporate insurance

    > Investments

    > Stockbrokerage

    > Stocks and bonds

    > Trade management

    > Handles US banks like JP Morgan, Bank of America, Wells Faro, Citibank

    > Reconciliation process

    With the right work attitude to match the happy culture:

    > Smart and positive

    > Goal-oriented

    > Has a polite, humble and willing to learn

    > Committed, dedicated and hardworking

    BENEFITS:

    • Salary: 34-40K

    • Free shuttle (Glorietta 2, Makati site)

    •13th month

    • HMO

    • Company Benefits

    • Leave credits

    • Incentive

    • Surprise perks

    • Gets to work 9 hours a day include 1.5 hour break time, plus two days straight off (Must be willing to work on weekends, holidays based on the required schedule).

    Send your resume to ****@openaccessbpo.com



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Client Support Representative

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply