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  • Description



  • Minimum Requirements:

    Education - college degree graduate

    Work Experience - 5 years experience preferably in a digital services or e-commerce company

    Excellent communication skills

    This is a work on site position and is a 24/7 support. You must be flexible to work in any schedule.

    Work location is in Cebu Business Park

    Technical skills:

    - Experience managing a team of 10+ people working on shifts

    - Strong experience in managing Incident & Event Management (NOC, App Support)

    - Experience with support and troubleshooting of 24x7 high volume transactional Web applications,

    - Experience of Major Incident Management

    - Knowledge of Windows and Linux systems

    - Knowledge of Cloud infrastructure and platform services, (we run on AWS and Azure)

    - Knowledge of monitoring tool (APM systems such as Dynatrace, AppDynamics and/or New Relic is a big plus)

    - Experience in Scripting languages such as Python, Bash and PowerShell is a plus

    Responsibilities:

    - Manage a team, their schedule (shifts/rota) and performance (KPIs/performance reviews)

    - Ensure our Production systems are monitored 24x7 and alerts managed swiftly.

    - Act as a Major Incident Manager for Critical Incidents, and will lead the resolution of the incident personally, communicate status to the business stakeholders.

    - Ensure 24x7 availability of our product platform working with the Tech teams

    - Participate in the development of our monitoring & alerting strategies with the DevOps team across multiple cloud environments, in particular AWS, using advanced monitoring tools like AppDynamics

    - Ensure incidents categorization, triage, resolution and escalation

    - Communicate appropriately with our business stakeholders on incidents (Customer Service)

    - Participate in an on call/shift rota as Major Incident Manager

    - Perform various Technical Operations in collaboration with the DevOps and Infrastructure teams (patching, log management, space management )

    - Drive development of various technical runbooks in collaboration with other tech teams.

    - Participate in the continuous improvements of our operational processes (Incident, Problems, Change )

    - Provide input in Post Incident Review / Post Mortem and take initiative in order to prevent and reduce incidents

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Cloud Operations Manager

  • Cebu, Central Visayas

  • Company

    RIGHTRecruit Corporation
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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