BestJobs - Jobs - Collection Representative B2C - Project Based

    Description


  • SunPower is seeking to hire Analyst for Consumer Collections. This position will be responsible for management of account delinquencies for SunPower Capital. The position will work closely with key internal Stakeholders and teams.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

    Take inbound calls and make outbound calls as scheduled or necessary to SunPower customers – homeowners, authorized parties and Home Builders
    Resolve individual debtor situations involving delinquencies and fees disputes
    Utilize email communication as necessary in addressing account delinquencies
    Set customer’s expectations around payment options or payment plans to cure the accounts
    Advertise ACH or automatic debit enrollment to all accounts that use other payment methods
    Ensure that certified and dunning letters are processed as scheduled
    Ensures compliance to all federal and state Fair Debt and Collection laws
    Improve efficiencies through technology and tools to decrease delinquency and defaults and promote timely resolution of customer issues.
    Identify opportunities for driving Process Excellence initiatives within the collections Contact Center. Provide support for members or implementation of the initiatives by others.
    Perform other responsibilities as assigned by Supervisor
    RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

    Minimum requirements

    With at least 2 to 3 years’ experience in Customer inter-facing environment (e.g. BPO, main stream call center)
    Experience in Collections B2C
    Ability to manage complex transaction processing function
    Experience in managing client-facing team in a Customer Service and Collection environment
    Computer literate: MS Office (e.g. MS Word, Excel, Power point, and other relevant application)
    Highly analytical and patient
    Ability to grasp and emulate technical terminologies, procedures and processes
    Highly effective in oral communication and writing email correspondence.
    Must be flexible and can adapt to a fast-paced working environment
    Attention to detail and the ability to work under pressure are keys
    Collection focus, must have the passion, commitment and drive to cure the account delinquency
    Night shift adaptability and flexibility to support North America customers
    OTHER PERTINENT INFORMATION

    Willing to work in Sta. Rosa, Laguna
    Willing to be flexible on night shift
    Amenable to work on a project-based employment
    Job Type: Contract

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Collection Representative B2C

  • Laguna, Calabarzon

  • Company

    SunPower ROHQ
  • Work type

    Temporary contract

  • Type of contract

    Full Time

  • Apply