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  • Description



  • PRINCIPAL RESPONSIBILITIES:

    - High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts

    - Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations

    - Provide accurate and well informed information and advice to customers on all products; services and accounts

    - Maximum recovery of arrears to ensure that arrears remain within agreed targets

    - Working to a solution with all customers

    - Make sound descisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative; policy and procedural guidelines.

    - Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner

    - Maintain accurate and up to date records of actioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.

    - Initiate follow up on all accounts in order to ensure payment plans are fulfilled.

    - Comply with all legasative and regulatory requirements including keeping up to date with all training and testing

    - Regular reporting and forecasting to meet KPI’s and Targets

    - Contribute at team meetings and othe forums in a proactive manner for continuouse improvement of collections and recovery strategies

    - Achievement of Key Performance Indicators and Targets on both an individual and departmental basis

    - Account maintenance and administration as required

    - All other reasonable duties as requested or required for time to time.

    KEY POSITION CRITERIA

    - Excellent time management and self motivation and management skills

    - Flexible, adaptable with ability to work in a fast paced environment.

    - Flexibility to work rostered hours when requested.

    - Intermediate level Microsoft Office

    - Ability to negotiate, be patient, persevere and show empathy to our customers

    - Experience in a collections or call centre environment

    - Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 1
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Collections Officer

  • Pampanga, Central Luzon

  • Company

    WYNDHAM SERVICES ASIA PACIFIC PHILIPPINES INC
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply