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Collections Specialist (Day shift) - Cebu Site

Cebu Site

Mandaue City, Central Visayas ·  Yesterday (updated)

Admerex Solutions Inc

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  • Description

  • Performs inbound and outbound calls.

    Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.

    Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date

    Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns

    Able to multitask and learn business specific updates immediately

    Tracks individual performance and able to identify personal performance gap

    Tracks scheduled call back and call all pending clients on a timely manner

    Job requirements:

    At least 6 months BPO experience

    Collections or sales background is required, preferably int'l account-BPO setting.

    Experience in financial account is preferred but not required

    Excellent English communication, comprehension and listening skills

    Highly motivated and should be flexible in terms of working in different shifts

    Ability to personally engage a contact and effectively get the message across

    Must be goal oriented and driven to exceed expectations.

    Preferably no attendance and other behavioral issues with past employer/s.
  • Requirements

  • Minimum education level: Vocational
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Collections Specialist (Day shift)

  • Mandaue City, Central Visayas

  • Company

    Admerex Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply