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Competitive Salary Awaits! Looking for QA Analyst - Multi lingual

Multi lingual

₱ 100,000.00 monthly ·  Mandaluyong, National Capital Region ·  18 October (updated)

NeksJob Philippines

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  • Description



  • Quality Assurance Analyst

    Compensation:

    *70,000 - 100,000

    Language:

    * German - Italian

    * German - Spanish

    * Spanish - Italian

    Job description:

    * Monitor and evaluate calls based on Client specific criteria.

    * Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor.

    * Answer Operations questions concerning QA guidelines and policies.

    * Send out Red Flag/Fatal Error Audits to Upper Management.

    * Monitor all centers for quality and performance issues.

    * Participate on calibration sessions with Operations, Training, and internal quality members off site.

    Required Skills:

    * Previous QA experience preferred Ability to analyze and solve complex technical issues

    * Strong communication skills (verbal and written communications)

    * Strong trouble shooting and problem solving skills

    * Strong attendance record

    * Current on technical issues

    * Ability to work independently

    * Professional demeanor

    * Must show exemplary quality scores throughout tenure as an agent

    * Ability to perform other related duties and assignments as required and assigned by supervisor or manager

    * Must demonstrate a good attitude and the ability to work as a team player

    * Ability to multitask

    * Willing to work in a flexible schedule

    Interested?

    Please send your resume to ****@neksjob.com

    Subject: QA Multi-lingual

    or

    Send the following information via PM to this no. (Click "apply now to" see contact details):

    FULL NAME:

    CONTACT#:

    LOCATION:

    EMAIL ADDRESS:

    POSITION APPLYING FOR:

    TENURE IN BPO:

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Competitive Salary Awaits! Looking for QA Analyst

  • Mandaluyong, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 100,000.00 monthly

  • Apply