Conversation Designer

Flexible Day Shift Schedule

Makati, National Capital Region ·  6 April (updated)

JWAY GROUP (PHILIPPINES), INC.

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    Description



  • Key Position Responsibilities:

    - Lead designer to create consumer-facing chatbots that are channel-customized across Chat, Messaging,

    SMS, etc., contextual, optimized and personalized.

    - Liaison between AI/Client Product team, legal, compliance, etc. to ensure that the chatbot delivers

    intelligent and intuitive conversations for ease of customer understanding while meeting legal / regulatory

    compliance requirements.

    - Spearhead copywriting of new language, rewriting existing language (i.e. FAQs, SOPs), creative

    conception, and overall content library management.

    - Develop conversation flows and all other creative chatbot-related items to guide the process of designing,

    deploying and maintaining the bot conversational experience, and help set the standards and principles

    for effective conversational engagement with clients.

    - Work closely with Software Engineers, Designers, Business Analysts, Sales and vendor partners to

    assess use cases - including the context, the topics, and the types of questions and implement the intents

    that define the conversation interaction - along with the associated utterances, entities, business rules,

    and so forth.

    Key Demonstrated Experience and Qualifications:

    [Creative Product Design]: Operates with a 'customer first' mindset and designs client centric

    experiences end-to-end to solve inquiries via multiple channels & touchpoints. Starts with

    customer empathy and always includes a passion for products, down to the smallest details.

    Insight into how digital is impacting customer experience and industry.

    [Editorial Mindset] Expertise in web publishing, content optimization across social / media /

    mobile platforms , drafting memos and internal communication, copywriting and media briefs,

    and ability to research / predict audience preferences.

    Minimum Qualifications:

    - Proven work experience as a content developer / copywriter within high pressure environment

    - Editorial mindset with an ability to predict audience preferences

    - Expertise publishing and optimizing content across social media platforms

    - Excellent communication and writing skills in English

    - Bachelor's degree in Marketing, Journalism or relevant field

    - Must have analytical background and experience managing/organizing information to identify trends and

    extract key conclusions

    - 1 to 2+ years' experience in technical writing, linguistic analysis, copy editing, or similar role

    preferred, in Content development roles (agency and/or clients)

    - Familiarity with chatbots, voice enabled devices, or other conversational channels preferred

    - Passion and knowledge of customer experience best practices

    - Innovative thinker with the ability to challenge the status quo and come up with creative solutions to solve

    problems and overcome hurdles

    - Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to

    internal resources and external vendors.

    - Willing to work in Salcedo Village, Makati City

    - Willing to work on a day shift schedule

    Data Privacy Consent

    By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Conversation Designer

  • Makati, National Capital Region

  • Company

    JWAY GROUP (PHILIPPINES), INC.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply