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Corporate Clinic Services Officer

Makati, National Capital Region ·  31 July (updated)

Healthway Medical Clinic Inc.

Healthway Medical Clinic Inc.

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    The CCS Officer is responsible for ensuring quality acquisition and good client relations. CCS Officer will have to interface with recruitment team and clients in order to support a systematic identification of their needs.


    1. Clinic Manpower and Workforce

    • Ensures that clinic staff submit the required reports accurately and on-time, namely but not limited to Daily Time Record (DTR), Monthly Utilization Reports and Annual Medical Report.
    • Ensures and coordinates with HR-Recruitment regarding the final list of manpower based on contract that needs to be deployed in each site of accounts.
    • Coordinates and assists OH Advisor/OH Specialists in orientation and job shadowing of CCS Nurse/personnel.
    • Coordinates with HR with issuance of Memos, NTEs and Termination.
    • Ensures that the clinic staff decked by HR is well oriented and well managed in clinic operations and HMC working policies.
    • Monitors adherence and attendance of clinic staff to DOLE and HMC trainings.
    • Focal point of person of clinic staff’s employment to separation and coordinates with CCS Back Office Support team and DRD for relievers.
    • Monitors Key Performance Measures (KPM) of all CCS Medical Staff.
    • Periodic appraisal of CCS Clinic Staff and recommends salary adjustment to CCS Head for submission to Costing, HRD, DRD for final approval

    2. Client Relations
    • Maintains close coordination and establish rapport with clients via regular visits.
    • Attends meeting as required by client when necessary.
    • Coordinates with internal department, regarding client concerns and requests.
    • Coordinates with Sales Department regarding the following:
    o Clients concerns
    o Account’s renewal
    o Contracts
    o Billing concerns -i.e. SOA
    o CCAR
    3. Clinic Management:
    • Ensures compliance to Service Level Agreement of Accounts.
    • Ensures smooth operations of the clinic staff regarding clinic processes and protocols.
    • Ensures that the clinic staffs are compliant with HMC and Client’s policy.
    • Ensures that the clinic is based on DOLE-BWC standards and policy.
    • Ensures timely submission and completion of CCS Monthly Report of DOLE Annual Medical Report.
    • Conducts regular clinic audit with technical Officer based on DOLE and QA compliance, and submit site visit reports.
    • Conducts visits to all clinics to do inventory and audit of clinic equipment and supplies.
    • Reviews the feedback of client’s satisfactory –escalation, score cards and such.
    4. Wellness Programs
    • Ensures successful delivery of Health and Wellness programs and lectures based on DOH Calendar and utilization report of the client in coordination with client, technical Officer and/or OH Advisor.
    • Secure post activity report.
    • Collates data and assists all stakeholders in analyzing, recommending and implementing wellness programs to the accounts.
    • Coordinates with Marketing Department in securing appropriate health bulletin and teasers as requested by clients and as needed for each wellness event.
    5. Performs other task that maybe assigned by CCS Operations Manager from time to time.


    • Must be a Registered Nurse
    • Minimum of 2 year Supervisory work experience, preferred
    • Highly-organized and has a strong sense of ownership
    • Strong written and verbal communication skills
    • Team player with a customer service approach to job performance
    • Must be approachable, conversant and tactful in dealing with people
    • Must be a self-starter, creative with critical thinking and decision-making abilities.
    • Can operate office machines like computer, facsimile, and photocopier

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Corporate Clinic Services Officer

  • Makati, National Capital Region

  • Company

    Healthway Medical Clinic Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply