Offer description

Roles and Responsibilities

Build, develop and manage from the ground up, a hub team to support internal and external company functions:

- A shared services center for global functions supporting sales and marketing, finance, HR, and administration

- A multi-language customer support team that provides high-quality technical and sales support for end-users of our product and service, including retailers, distributors, and other partners

- Attract, train and retain a high-performing team that takes accountability for the delivery of high-quality outcomes

- Manage a team size expected to be between 10-15 with future plans to scale to support business growth

- Operate a 24/7 phone, chat, and email helpdesk for our global customer base

- Manage and report on KPIs for all the various company functions

- Analyze data and produce reports for the executive management team

- Document and deploy processes to onboard new team members and ensure a high level of training is provided

- Project manage the transfer of work and transitional activities to the Shared Services Hub

- Operate in a highly efficient and lean mode and constantly look for improvements that can be made to operational processes for both efficiency and service quality gains

- Solid understanding and competent in all aspects of Australian accounting standards and taxation including – accounts payable, accounts receivable, general ledger, business reporting

A Successful Candidate Must Have

- Off-shoring project management experience

- Previous experience establishing, coaching, developing, and leading a high-performance team

- Excellent verbal and written communication skills (English)

- Able to easily convey and communicate complex ideas and presentations to all levels of management

- Ability to travel to Australia for training and other onboarding activities

- Detailed knowledge and previous experience using Xero, the companies accounting systems

- High level of working knowledge of MS Office365 systems, including Outlook, Excel, Powerpoint, Teams, and Sharepoint

Experience Advantage

- Connected Wearables or IOT experience and understanding

- Consumer electronics supply chain and/or manufacturing experience

- Financial management experience

- Working with Australian-based companies who have operations in all global time zones

- Previous experience with Lean methodology or Six Sigma processes

- Secondary European language desirable

- Spacetalk is an Australian publicly listed company and previous experience and knowledge of the company’s obligations will be highly regarded

- Previous experience using CIN7 or other inventory and order management systems

- Previous experience using Shopify eCommerce platforms

- Experience level: 20 years, master's degree or equivalent

ShoreXtra Perks

- Free barista-style coffee

- Free parking and jeepney services

- Highly engaged team

- Unlimited potential for growth

- Challenging role

- Fun and family-oriented working environment

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you ne...

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in – your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.

Salaries