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Country Operations Director USA client

Pampanga, Central Luzon ·  11 June

Clark Outsourcing

Clark Outsourcing

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  • Reports to the Headquarter Directors and is responsible for managing all employees involved in the daily operations of the BPO with multiple departments. Manages the scheduling and real-time operations that facilitate the maximization of resources (staff and equipment) to achieve customer satisfaction, productivity, schedule adherence and economic goals. Utilizes managers and supervisors to ensure employees involved in operations comply with rules and regulations and adhere to company protocols.

    Implements the Director's vision of exactly how operations will help achieve organization's goals and translates these goals into the implications for the operation's performance, objectives, quality, speed, dependability, flexibility and cost.

    Determines the strategy of the operations decision-making processes for Supervisors, Team Leaders, Trainers and Coaches using guidelines that are aligned with the organization's long term goals.
    Monitors performance to find ways to continually improve operations; identifying and resolving problems along with preparing and completing action plans.
    Accomplishes organizational goals by accepting ownership of new and different requests from the Directors.
    Trains and develops supervisors. Prepares and conducts performance evaluations for supervisors, team leaders, trainers and coaches.
    Maintains a positive and professional work environment. Tracks employee work performance and policy adherence to ensures proper disciplinary actions(warnings, notices, suspensions etc.) are taken when necessary.
    Administers training programs for new hires and existing staff. Works with management on refining and scheduling appropriate training sessions. Develops training documents that support operations.
    Meet and exceed minimum performance quota / criteria
    Review and update company policies and protocols to ensure they are aligned with the company's vision and long term goals.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 12
  • Language(s): Tagalog ,English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Country Operations Director

  • Pampanga, Central Luzon

  • Company

    Clark Outsourcing
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply now