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  • Description



  • Job Functions:

    • Handles and collects transactional and strategic accounts / customers.

    • Calls (outbound/inbound), sends emails/fax to customers about their accounts and past due invoices.

    • Sends statement of accounts.

    • Identifies disputes and escalates to responsible resolvers.

    • Creates necessary reports (weekly aging, daily cash collection, daily utilization, top past dues, month

    end reports, etc.) for local management and US POC/counterparts.

    • Assists cash application group with payment details.

    • Maintains and updates customers' account information in the system.

    • Documents all collection activities in the system.

    • Reviews delinquent accounts and suggest credit hold if necessary and applicable.

    • Coordinates (calls/emails) with Sales, Customer Service group, Claims and Returns for any disputes

    raised by customers, performs basic research until resolved.

    • Suggests to customers to use credits on account to be used to close open invoices.

    • Negotiates with customers payment issues.

    • Does account reconciliation after research on debits/credits and recommends necessary action

    (matching adjustment) to Cash application group for implementation.

    • Advises POC and counterparts of any cash flow problem/terms dispute of customers to mitigate

    impact on past due and cash collection.

    • Responsible for other ad-hoc tasks assigned by superior/management.

    Job Requirements:

    • Must possess at least a Bachelor’s degree in Business or Finance (No CPA Requirement).

    • Minimum one (1) year experience in credit & collection on a B2B environment.

    • Proficient in MS Outlook, Excel, Word, and other MS Office applications.

    • Experience in Oracle system is a plus but not preferred.

    • High analytical Skills.

    • Excellent verbal and written communication skills (knowledge of a foreign language is a plus).

    • Above average problem solving skills.

    • Willing to work on night shift (9:00 PM-6:00 AM, Mondays thru Fridays).

    • Team Player and excellent interpersonal skills.

    • Ability to interface with others.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Credit Coordinator I

  • Pasig, National Capital Region

  • Company

    M2MJ Human Resources Consulting
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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