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CRM Consultant

Davao del Sur, Davao Region ·  18 June (updated)

Next BPO Solutions

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  • Description

  • • Existing knowledge of SugarCRM would be awesome

    • If not knowledge of generic CRM would be important

    • Good technical config skills, not necessarily developer level

    • Good language skills

    Job Purpose Summary

    A CRM Consultant is part of a high-performance operations team that ensures client satisfaction through effective delivery of professional services, understanding of the client’s business requirements and taking responsibility for the delivery of the client’s solution.

    Essential Job Functions

    • Implement solutions for clients:

    o join requirements sessions

    o help architect solutions by translating business requirements to solution components

    o configure SugarCRM

    o use tools like MS Excel to extract, transform and load data

    o design / develop reports & dashboards

    • Excellent presentation, excellent oral and written communications skills

    • Possess business analysis skills with the maturity and knowledge to enable you to provide good advice to customers

    • Ensure project outcomes are delivered within project timelines

    • Effective time management and ability to multi-task

    • Demonstrate a sound understanding of database technology

    • Ensure clients are extremely satisfied with products and services provided

    • Assure project profitability by accurately reporting on work effort

    • Must have a good service ethic and be happy to provide 1st, 2nd and 3rd level support

    • Possess detailed knowledge of software tools and keep up to date with all new version releases and best practices

    • Maintain certifications for software tools

    • Good understanding of Internet technology, Windows and Linux, Agile and SDLC

    • Development of software in PHP, Javascript, HTML, CSS, SQL, advantageous

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • CRM Consultant

  • Davao del Sur, Davao Region

  • Company

    Next BPO Solutions
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply