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CRM Delivery Lead: (Assistant Manager Level)

Makati, National Capital Region ·  20 January (updated)

WeLink Management Consultancy Services

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  • Description

  • Duties and Responsibilities

     Lead the CRM Centre of Excellence to ensure successful execution of company’s CRM strategy

     Responsible for meeting the needs of at least 10 professionals that have responsibility for CRM executions, operations, training QA and compliance

     Take responsibility for and own the outputs that came from the wider team

     Work with senior managements to optimize and improve the way that the Centre of Excellence functions

     Ensure the processes and procedures are strictly adhered to and trouble shoot issues if and when they arise

     Align with the Marketing and Commercial teams to help them achieve their KPIs.

     Build and enable an optimization culture to ensure that there is a continuous improvement in all CRM activities

     Contribute to the budgetary and planning session to ensure the resources are available to delivery on stated goals.


     At least 5 years’ experience and gaming/sportsbook CRM delivery

     At least 5 years’ leadership experience

     Laser sharp focus what is important to customers and aligning activities to deliver on this focus

     Very focused and assertive – knows how distinguish and priorities between important and less important tasks

     Can make things happen- takes responsibility and accountability

     Experience, interest and aptitude in technology, gaming and sports betting

     Excellent communication, managerial and interpersonal skills

     Highly organized and process driven

     Excellent command of the English language, writing and speaking

     Great attention to detail and tone of voice

     Amenable to work on shifting, holidays and on-site

    (Please send your CV to ****

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • CRM Delivery Lead: (Assistant Manager Level)

  • Makati, National Capital Region

  • Company

    WeLink Management Consultancy Services
  • Type of contract

    Temporary contract

  • Work type

    Full Time

  • Apply