CSR/Healthcare Associates (Level 2 Profile)

Offer description

CSR/Healthcare Associates (Level 2 Profile) | Iloilo
Full-time

Job Description:
We are looking for highly motivated CSR/Healthcare Associates to join our Level 2 Profile team. In this role, you will be responsible for providing exceptional customer service to our clients in the healthcare industry, primarily through voice calls.
Responsibilities:
Respond to complex customer inquiries and requests through voice calls, providing accurate and timely information and resolving any issues that arise.
Build strong relationships with clients and customers, ensuring a high level of customer satisfaction.
Provide guidance and support to customers, including assistance with healthcare benefits, claim inquiries, and general healthcare questions.
Collaborate with internal teams, including sales, account management, and technical support, to ensure seamless coordination of all activities related to the client accounts.
Develop and maintain a thorough understanding of the healthcare industry, including insurance plans, medical procedures, and healthcare regulations.
Coach and mentor Level 1 CSR/Healthcare Associates to help them develop their skills and knowledge.
Maintain accurate and up-to-date customer records in our CRM system, ensuring that all customer interactions are recorded and documented appropriately.
Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.

Qualifications:
• Completed 2 years in college (with at least 72 units) + 6 months customer BPO Experience
• Graduates of 4 year course with at least 6 months BPO Experience
• Has a good customer service orientation
• Has good communication and interpersonal skills
• Knowledgeable in MS Office and internet browsing
• Willing to work in shifting schedules, weekends, and holidays.
• Willing to work onsite
15K Basic Salary
20% Night Diff
Day 1 HMO
+1k Allowance
+2k Flex Allowance
HMO for 1 dependent upon regularization

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience
• Language(s): English
• Knowledge: Microsoft Excel, Microsoft Word, Customer service
• Availability to travel: Yes
• Availability of change of residence: Yes

3 days ago

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

Salaries