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  • Description

  • Qualifications:

    - At least 6 months experience in CSR position.

    - Can work at home and with Internet access at least 10mbps.

    -Can start ASAP.

    Job Descriptions:

    • - Manage employee inquiries that come in via calls, chats or emails

    • - Take customer calls and provide accurate, satisfactory answers to their queries and concerns

    • - De-escalate situations involving dissatisfied customers, offering patient assistance and support

    • - Call clients and customers to inform them about the company's new products, services and policies

    • - Guide callers through troubleshooting, navigating the company site or using the products or services

    • - Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

    • - Collaborate with other call center professionals to improve customer service

    • - Help to train new employees and inform them about the company's customer management policies

  • Requirements

  • Minimum education level: Senior high school
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Customer Care Representative I WFH I 18K Monthly

  • Quezon City, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Type of contract

    Temporary contract

  • Work type

    Home Based

  • Salary

    ₱ 18,000.00 monthly

  • Apply