BestJobs - Jobs - Customer Care Specialist

    Description


  • KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    Receive customers’ requests by telephone or email or chat, analyzes requests, provides information or ascertain who can best provide information and routes request to proper person. Handle incoming and outbound calls, email response and documentation in Salesforce.
    Required to work in one or multiple queues/skill sets over various customer contact channels.
    Responsible for improving customer retention through programs and service provided to the customer. Make recommendations according to customer’s needs on products, services, and other related needs.
    Contributes to team effort by accomplishing related results as needed but not limited to product or service reports by collecting and analyzing customer information.

    JOB REQUIREMENTS

    Education and Relevant Experience
    Must possess at least a Bachelor's/College Degree in any field
    At least 2 years call center experience in a customer service account
    Experience in customer support for North American customer
    Job Specific Skills
    Exceptional oral and written communication skills
    Proficient in MS applications: Outlook, Word, Excel, etc.
    Time management, organizational skills and keen attention to detail
    Strong prioritization and multitasking skills; resourceful
    Strong analytical and problem-solving skills; process oriented
    Experience in effectively managing complex accounts and resolving customer inquiries
    Adaptable to changes in project scope, and a fast-paced work environment
    Ability to work well across department, strong interpersonal skills, ability to think independently and follow-through effectively
    Others
    Energetic, smart and assertive, delightful to speak with
    Quick learner and can work with minimal supervision
    Proactive with a positive can-do attitude, willing to go the extra mile
    Customer-oriented, passionate, competitive and highly-motivated
    Goal and Results oriented
    Willing to work nightshift, weekends and US/PH holidays
    Willing to do Saturday/weekend shifts
    Willing to have week day offs
    Willing to work in Sta. Rosa, Laguna

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Care Specialist

  • Laguna, Calabarzon

  • Company

    SunPower ROHQ
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply